SamChe AI Help Center
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71Published Help Articles
52Troubleshooting Guides
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Getting StartedSet up a workspace and understand the verified dashboard areas.5 articlesDashboard & AccountOverview, settings, plans, access, and workspace administration.5 articlesAI AssistantsCreate, assign, and troubleshoot assistants.3 articlesWeb ChatbotConfigure the Web Chat Experience and installation details.5 articlesWhatsApp AICheck channel status, routing, and provider boundaries.9 articlesInstagram DM AIConnect Instagram messaging, control AI handling, and verify qualified-lead workflows.3 articlesAI GuideConfigure and troubleshoot the verified Guide Experience workflow.3 articlesKnowledgeManage documents, sources, processing, retrieval, and approvals.9 articlesConversations & HandoffReview conversations and move between AI and human handling.5 articlesCRM & OperationsWork with qualified leads and pipeline deals.6 articlesTeam & PermissionsUnderstand tenant roles and safe access boundaries.2 articlesSupport & PlansSubmit evidence-rich requests and understand support coverage.16 articles
Popular Troubleshooting
5WhatsApp AI is not replyingFollow the verified plan, channel, assistant, and message-visibility checks before escalating.Web Chatbot does not appear on the websiteVerify the Web Chat channel, active widget state, supplied integration details, and the page deployment.The AI gives an old price after a PDF updateCheck source processing, approval, assistant assignment, and conflicting older documents before changing customer-facing information.AI Visual does not produce an outputRecord the request context, catalog/product evidence, plan, and visible result before Support review.A lead is not visible in LeadsUse tenant, filters, stage, source, assignee, and qualification context before calling a lead missing.
Recently Verified
5A conversation is missing from Shared InboxCheck the channel view, search/filter state, tenant, and message delivery evidence before escalating.A feature is not visible in the DashboardA missing control can reflect plan scope, role scope, tenant enablement, or an implementation-managed feature.A knowledge document upload failedRecord the source type, visible processing state, and assistant assignment before retrying or escalating.A knowledge source is assigned to the wrong assistantConfirm the source assignment and target assistant before testing a grounded answer.A lead is not visible in LeadsUse tenant, filters, stage, source, assignee, and qualification context before calling a lead missing.
Getting Started
5Workspace Overview and AnalyticsUse Overview to inspect date-filtered activity, channel distribution, and recent conversations.Channels and Assistant RoutingUnderstand channel records, status, external IDs, and assigned assistants.Dashboard data appears missingUse the selected tenant, date range, and recent activity controls to distinguish an empty period from a data issue.I cannot find a Dashboard moduleUse verified sidebar labels and do not assume a separate route exists for every product capability.Dashboard counts do not match expectationsCompare tenant, date range, channel, and the underlying conversation list before escalating a count difference.
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