WhatsApp AI · Troubleshooting
WhatsApp AI is not replying
Follow the verified plan, channel, assistant, and message-visibility checks before escalating.
Tenant access and the affected feature must be known.
The WhatsApp channel is active, assigned, and ready for supported conversations.
Symptoms
Follow the verified plan, channel, assistant, and message-visibility checks before escalating.
- WhatsApp is not included in the plan.
- Channel Status is not Active.
- No active assistant is assigned.
Verified checks
- Open Channels and select the affected WhatsApp channel.
- Choose Edit channel, set Status to Active, verify Assigned assistant, then Save changes.
Expected result
The WhatsApp channel is active, assigned, and ready for supported conversations.
- The WhatsApp channel is active, assigned, and ready for supported conversations.
Support evidence
Provider connection, credentials, ownership, and provisioning issues require SamChe or provider review. The public chatbot cannot inspect a tenant.
- Plan
- channel status
- assigned assistant
- external channel ID
- first failed message time
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If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.