Conversations & Handoff · Troubleshooting
A conversation is missing from Shared Inbox
Check the channel view, search/filter state, tenant, and message delivery evidence before escalating.
Tenant access and the affected feature must be known.
The conversation appears in the correct channel view or the missing event is documented for review.
Symptoms
Check the channel view, search/filter state, tenant, and message delivery evidence before escalating.
- A channel filter is active.
- The wrong tenant or channel is selected.
- The provider event did not arrive.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The conversation appears in the correct channel view or the missing event is documented for review.
- The conversation appears in the correct channel view or the missing event is documented for review.
Support evidence
Tenant access, channel events, attachments, and provider-side conversation issues may require Support or server review.
- Channel
- conversation ID
- sender
- timestamp
- filters
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