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Conversations & Handoff

Review conversations and move between AI and human handling.

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Common Problems

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Conversations & HandoffGuideVerified 2026-09-23Review Conversations in the Shared InboxFilter channel conversations, inspect history and attachments, and open a conversation detail view.Conversations & HandoffGuideVerified 2026-09-23Use Human Handoff ControlsUnderstand Take over, Return to AI, Pause/Resume AI, typing, and close controls.

Troubleshooting

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Conversations & HandoffTroubleshootingVerified 2026-09-24A conversation is missing from Shared InboxCheck the channel view, search/filter state, tenant, and message delivery evidence before escalating.Conversations & HandoffTroubleshootingVerified 2026-09-24Human handoff state is unclearUse the conversation detail handling controls and visible state; do not infer a transfer from a message alone.Conversations & HandoffTroubleshootingVerified 2026-09-24I cannot find a previous conversationConfirm the channel, search/filter scope, tenant, and date/context before treating a conversation as missing.

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