Knowledge · Troubleshooting
A knowledge document upload failed
Record the source type, visible processing state, and assistant assignment before retrying or escalating.
Tenant access and the affected feature must be known.
The source appears with a supported processing state and intended assistant assignment.
Symptoms
Record the source type, visible processing state, and assistant assignment before retrying or escalating.
- The source format or content is unsupported for the workspace.
- Processing is asynchronous or failed.
- The source is not assigned to the intended assistant.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The source appears with a supported processing state and intended assistant assignment.
- The source appears with a supported processing state and intended assistant assignment.
Support evidence
Processing, indexing, retrieval, approval, and tenant data issues may require workspace administrator or implementation review.
- File type/size
- source name
- processing state
- assistant
- timestamp
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