Support & Plans · Troubleshooting
AI Visual does not produce an output
Record the request context, catalog/product evidence, plan, and visible result before Support review.
Tenant access and the affected feature must be known.
Support can distinguish entitlement, catalog context, enablement, and provider generation failure.
Symptoms
Record the request context, catalog/product evidence, plan, and visible result before Support review.
- The request lacks product context.
- The shared generation pool is exhausted.
- Enablement is implementation-managed.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
Support can distinguish entitlement, catalog context, enablement, and provider generation failure.
- Support can distinguish entitlement, catalog context, enablement, and provider generation failure.
Support evidence
AI Visual activation, catalog context, and provider investigation are implementation-managed; no customer-facing enable switch is verified.
- Plan
- channel
- product/catalog context
- request time
- visible error
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