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WhatsApp AI
Check channel status, routing, and provider boundaries.
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Getting Started
1Common Problems
1Troubleshooting
6WhatsApp AI is not replyingFollow the verified plan, channel, assistant, and message-visibility checks before escalating.WhatsApp channel is inactiveCheck the visible channel status and assigned assistant without assuming provider repair.Customer messages are not reaching SamCheUse Conversations visibility and channel configuration to separate a Dashboard issue from a provider-side delivery issue.WhatsApp appears in Inbox but AI does not answerCheck whether the conversation is paused, taken over, or returned to AI before changing channel settings.Separate a WhatsApp provider issue from a SamChe Dashboard issueUse message visibility, channel status, and the external channel ID as evidence before escalation.WhatsApp media or conversation context is not handled as expectedRecord whether the message is visible, whether it has an attachment, and whether the conversation handling state changed.
Plan & Entitlement
1Ask SamChe AI
Describe the issue in your own words and continue with grounded guidance from these verified articles.
Contact Support
If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.