Getting Started · Troubleshooting
Dashboard counts do not match expectations
Compare tenant, date range, channel, and the underlying conversation list before escalating a count difference.
Tenant access and the affected feature must be known.
The comparison uses the same tenant, period, and channel scope.
Symptoms
Compare tenant, date range, channel, and the underlying conversation list before escalating a count difference.
- Different periods are being compared.
- A channel filter or tenant differs.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The comparison uses the same tenant, period, and channel scope.
- The comparison uses the same tenant, period, and channel scope.
Support evidence
Overview is a tenant-scoped summary. Data or aggregation discrepancies require Support review.
- Both screenshots
- tenant
- date range
- channel
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