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Common Problems
1Troubleshooting
1Plan & Entitlement
3AI interactions, visual generations, and voice minutes are differentStandard AI interactions are separate from AI Visual generations and AI Voice minutes.Choose the right SamChe Support channelSupport level follows the approved plan; include evidence even when the request is urgent.Monthly, annual, setup, and implementation chargesKeep subscription pricing, one-time implementation/onboarding, and usage dimensions separate.
Implementation-managed Topics
11An integration requires SamChe implementation supportDescribe the workflow and evidence instead of searching for an unverified customer-facing Integrations menu.Integration availability and limits depend on the planUse the approved plan comparison: Growth includes one CRM or booking integration and Business includes up to three external integrations.What to include in an integration issue reportGive Support the provider, workflow, tenant, visible error, last successful time, and safe non-secret evidence.AI Visual is not available in the current planAI Visual Generation is an Enterprise capability with a shared 200-generation monthly pool.AI Visual does not produce an outputRecord the request context, catalog/product evidence, plan, and visible result before Support review.Screenshot understanding is different from AI Visual GenerationSupport screenshot interpretation is not proof that a tenant has AI Visual product generation enabled.How the shared AI Visual generation pool worksEnterprise includes 200 shared AI Visual generations per billing period; visual generations are separate from AI interactions and voice minutes.AI Voice entitlement depends on the plan or add-onEnterprise includes the base receptionist scope; other plans use the separately priced add-on and Voice AI Pro is a paid expansion.AI Voice minutes and concurrent calls are separate limitsEnterprise includes 300 inbound minutes and up to 2 concurrent AI calls; these are separate from standard AI interactions.An AI Voice call does not connectCollect call time, direction, plan, and visible telephony evidence; call configuration is not a verified customer-facing Dashboard route.What customers can configure for AI VoiceThe verified boundary is plan/usage visibility and Support evidence; telephony configuration remains implementation-managed.
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