Knowledge · Troubleshooting
The AI gives an old price after a PDF update
Check source processing, approval, assistant assignment, and conflicting older documents before changing customer-facing information.
Tenant access and the affected feature must be known.
Retrieval preview reflects the approved current source or clearly identifies a stale/conflicting source.
Symptoms
Check source processing, approval, assistant assignment, and conflicting older documents before changing customer-facing information.
- The updated PDF is still processing.
- The source is waiting for approval.
- An older source remains active or assigned.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
Retrieval preview reflects the approved current source or clearly identifies a stale/conflicting source.
- Retrieval preview reflects the approved current source or clearly identifies a stale/conflicting source.
Support evidence
Processing, indexing, retrieval, approval, and tenant data issues may require workspace administrator or implementation review.
- Old and new source names
- processing state
- retrieval preview
- assistant
Was this article helpful?
Thanks for your feedback on this device.Ask SamChe AI
Describe the issue in your own words and continue with grounded guidance from these verified articles.
Contact Support
If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.