Dashboard & Account · Troubleshooting
A feature is not visible in the Dashboard
A missing control can reflect plan scope, role scope, tenant enablement, or an implementation-managed feature.
Tenant access and the affected feature must be known.
The feature is either visible within the verified entitlement or has a clear Support boundary.
Symptoms
A missing control can reflect plan scope, role scope, tenant enablement, or an implementation-managed feature.
- The plan does not include the feature.
- The role is not allowed to configure it.
- The feature is implementation-managed.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The feature is either visible within the verified entitlement or has a clear Support boundary.
- The feature is either visible within the verified entitlement or has a clear Support boundary.
Support evidence
The public website cannot inspect a tenant session. Contact Support with the workspace and visible access state.
- Plan
- tenant
- role
- feature name
Was this article helpful?
Thanks for your feedback on this device.Ask SamChe AI
Describe the issue in your own words and continue with grounded guidance from these verified articles.
Contact Support
If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.