Knowledge · Troubleshooting
A knowledge source is assigned to the wrong assistant
Confirm the source assignment and target assistant before testing a grounded answer.
Prerequisites
Tenant access and the affected feature must be known.
Expected result
The intended assistant retrieves the approved source.
Symptoms
Confirm the source assignment and target assistant before testing a grounded answer.
- The source is assigned to another assistant.
- The intended assistant is inactive or unavailable.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The intended assistant retrieves the approved source.
- The intended assistant retrieves the approved source.
Support evidence
Processing, indexing, retrieval, approval, and tenant data issues may require workspace administrator or implementation review.
- Source
- target assistant
- assignment state
- test question
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