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Knowledge
Manage documents, sources, processing, retrieval, and approvals.
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Common Problems
3Manage Knowledge Base DocumentsCreate, assign, review, edit, and delete text knowledge documents.Manage Knowledge Intelligence SourcesInspect sources, processing/indexing state, assistant assignment, retrieval preview, and supported visual sources.Review Knowledge Candidates and ConfigurationsReview evidence before approving, rejecting, activating, or rolling back generated knowledge results.
Troubleshooting
6A knowledge document upload failedRecord the source type, visible processing state, and assistant assignment before retrying or escalating.The AI gives an old price after a PDF updateCheck source processing, approval, assistant assignment, and conflicting older documents before changing customer-facing information.Approved knowledge is not reflected yetSeparate candidate approval, activation, indexing, and assistant assignment in the verified approval views.Knowledge sources contain conflicting informationCompare source status, dates, approvals, and assistant assignment before deleting or rewriting a source.The chatbot says it does not know the answerUse retrieval preview and source assignment to distinguish a real knowledge gap from a processing or approval delay.A knowledge source is assigned to the wrong assistantConfirm the source assignment and target assistant before testing a grounded answer.
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