Help CenterWeb ChatbotWeb Chatbot does not appear on the website

Web Chatbot · Troubleshooting

Web Chatbot does not appear on the website

Verify the Web Chat channel, active widget state, supplied integration details, and the page deployment.

Applicable plan: allLast verified: 2026-09-24
Prerequisites

Tenant access and the affected feature must be known.

Expected result

The published widget is visible on the intended page.

Symptoms

Verify the Web Chat channel, active widget state, supplied integration details, and the page deployment.

  1. The channel is inactive.
  2. The integration was not deployed on this page.
  3. The wrong assistant or workspace is selected.

Verified checks

  1. Confirm the Web Chat channel is active and assigned to the intended assistant.
  2. Compare the supplied integration details with the page where the widget is expected.

Expected result

The published widget is visible on the intended page.

  1. The published widget is visible on the intended page.

Support evidence

Website deployment or provider-side embedding may require the customer web team or SamChe implementation support.

  1. Page URL
  2. channel status
  3. visible console/page evidence

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Web ChatbotGuideVerified 2026-09-23Set Up the Web Chat ExperienceConfigure the Web Chatbot assistant, widget appearance, and supplied integration details.

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