Available
Dashboard & Tenant Analytics
Tenant overview pages surface workspace KPIs and date-filtered analytics.
SamChe AI Platform
Product modules for customer-facing AI and team workflows.
A proprietary multi-tenant SaaS platform that organizes customer AI experiences, knowledge workflows, conversations, and leads within tenant workspaces.
Inside the dashboard
One workspace for connected AI operations.
See a real Knowledge Intelligence screen from the current SamChe AI product. Workspace-specific sample details are blurred.
✓Dashboard & Tenant Analytics✓AI Assistants✓Channels✓Instagram Messaging / Instagram DM✓Knowledge Intelligence✓Live Inbox / Conversations✓CRM / Leads / Pipeline✓AI Guide✓Team and workspace settings
Platform architecture
One tenant workspace. Connected product areas.
Customers work in a tenant context across the dashboard. The overview surfaces workspace KPIs and date-filtered analytics; other workspace-scoped areas cover assistants, knowledge, conversations, leads, pipeline, channels, team members, and settings. Product APIs are accessed through tenant-aware routes.
Available
AI Assistants
Configure assistants and manage their product behavior within a tenant workspace.
Available
Knowledge Intelligence
Manage knowledge sources, processing state, and grounded retrieval previews.
Available
Live Inbox
Review conversations, reply as a team, and manage AI or human handling.
Available by plan / scope
Instagram DM AI
AI-powered Instagram messaging with qualification, CRM capture, internal notification, and controlled human intervention.
Available
CRM & Pipeline
Manage leads and pipeline records within the workspace.
Available
AI Guide
Configure customer-facing Guide experiences from the tenant dashboard.
Roadmap / Upcoming
Automation / Agentic AI
Planned product direction; no live automation engine is represented as available.
Knowledge workflow
Manage sources and test grounded answers.
Knowledge Intelligence includes source management, processing and indexing states, and a retrieval preview workflow. Supported source formats in the current interface include PDF, DOCX, TXT, JPG/JPEG, and PNG. Availability and output depend on the configured workspace and source processing.
Live Inbox + CRM
Move between AI handling and team follow-up.
Conversations are organized by channel in the tenant dashboard. Team members can review conversations, reply, take over from AI, and return handling to AI where the conversation supports those actions. Leads and pipeline records have dedicated workspace views.
Instagram DM AI
Turn Instagram conversations into qualified sales and support opportunities.
AI-powered Instagram messaging is configured in Channels → Instagram Messaging / Instagram DM through Connect Instagram, Test Connection and Configure. The channel supports assistant selection and an AI activation policy. In Conversations, authorized team members can use Take Over, Return to AI, Pause AI and Resume AI. For high-intent enquiries, the configured flow collects contact details and the customer’s need, creates a CRM lead and sends an internal WhatsApp notification without displaying a transfer message to the customer.
Connected experiences
Use the live demos to explore customer-facing experiences.
Explore the Web Chatbot, WhatsApp AI and existing AI Guide customer experiences. The Guide offers structured Roadmap, Planning, Assistant, and Analyze modes for a business-specific journey.
Current product status: Dashboard & Tenant Analytics, AI Assistants, Knowledge Intelligence, Live Inbox, CRM & Pipeline, and AI Guide experience management are represented in the existing dashboard implementation. Custom Workflows are a currently supported plan capability for configured automations and integrations. The broader Workflow Engine, Agentic AI, Skills and Actions remain roadmap capabilities and are not standard live plan entitlements.
Platform questions
SamChe AI Platform FAQ
Clear answers about channels, knowledge, integrations and implementation scope.
What is SamChe AI Platform?+
SamChe AI Platform is a multi-tenant SaaS workspace for customer-facing AI assistants, business knowledge, conversations, leads and connected customer operations.
Which AI channels can I use?+
Depending on the selected plan, you can use Web Chatbot, WhatsApp AI and AI Guide. Channel availability follows the approved plan scope.
Can SamChe AI learn from my business documents?+
Knowledge Intelligence supports managed knowledge sources, processing states and grounded retrieval previews. The quality and scope of answers depend on the sources and workspace configuration.
Can the AI understand the page a visitor is viewing?+
Page-aware context is included in Starter and can help the Web Chatbot answer with awareness of the relevant website page.
Can I connect SamChe AI to my CRM or booking system?+
Growth includes one CRM or booking integration. Business and Enterprise support broader integrations according to the approved plan scope and implementation requirements.
Does SamChe AI support multiple languages?+
Yes. The plans support up to 2, 3 or 5 languages, while Enterprise provides extended multilingual support.
Can a human take over an AI conversation?+
Human handover is included in Starter, and Growth includes shared inbox capabilities for team follow-through where configured. Higher-scope arrangements can be reviewed with sales.
What happens if I exceed my monthly AI interaction allowance?+
If your usage approaches or exceeds your plan allowance, SamChe AI can recommend a higher plan or a custom usage arrangement. Exact commercial terms depend on the selected plan and agreed scope.
Is AI Voice included in Enterprise?+
Enterprise includes the base AI Voice Receptionist entitlement with 300 inbound minutes per month and up to 2 concurrent AI calls. Additional minutes, higher concurrency, Voice AI Pro, and outbound calling are available separately.
What is included with AI Visual Generation?+
Enterprise includes one shared allowance of 200 AI Visual Generations per month across enabled AI Visual Generation and Visual Product Personalization experiences. Additional usage is available by agreed scope.
What happens when Enterprise exceeds included voice or visual usage?+
Additional usage is handled through an agreed usage-based or custom commercial arrangement. Automatic billing, rollover, or suspension is not assumed unless separately contracted.
Why is there a one-time implementation fee?+
The implementation fee covers the initial technical and AI setup required to configure SamChe AI for your business, including enabled channels, knowledge preparation, integration configuration, testing and launch support. Enterprise implementation is scoped according to complexity.
How long does implementation take?+
Implementation depends on the selected channels, knowledge sources, integrations and operating requirements. The sales team confirms the practical scope during review; no fixed deployment time is promised here.
Can SamChe AI be configured for multiple brands or websites?+
Enterprise supports multiple brands or sites as part of its custom scope, with the final configuration reviewed against your operating requirements.