Support & Plans · Guide
Submit a Support Request with Useful Evidence
Use the public support form when verified self-service checks are insufficient.
Account/company identifier, plan, affected product area, summary, description, and contact email.
The form confirms submission; review follows the plan’s support coverage.
Search first
Search the Help Center for the exact product, error, and dashboard label before submitting.
- Open Search Help Articles.
- Open the matching verified article and follow its steps.
Complete the request
The form preserves the existing SMTP delivery path and accepts PNG/JPG/JPEG/WEBP screenshots up to 5 MB.
- Select plan, product area, issue type, and severity.
- Include visible error text, approximate start time, and whether one or all conversations are affected.
- Attach a screenshot only when it helps show the issue.
Support boundaries
Provider credentials, tenant state, and implementation-managed features require SamChe review.
Troubleshooting
The website does not claim a ticket number or immediate repair unless the form explicitly confirms it.
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Describe the issue in your own words and continue with grounded guidance from these verified articles.
Contact Support
If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.