Support & Plans · Troubleshooting
How the shared AI Visual generation pool works
Enterprise includes 200 shared AI Visual generations per billing period; visual generations are separate from AI interactions and voice minutes.
Tenant access and the affected feature must be known.
The customer distinguishes visual generation capacity from other usage dimensions.
Symptoms
Enterprise includes 200 shared AI Visual generations per billing period; visual generations are separate from AI interactions and voice minutes.
- The shared pool has reached its limit.
- Visual and voice usage are being confused with interactions.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The customer distinguishes visual generation capacity from other usage dimensions.
- The customer distinguishes visual generation capacity from other usage dimensions.
Support evidence
AI Visual activation, catalog context, and provider investigation are implementation-managed; no customer-facing enable switch is verified.
- Plan
- billing period
- generation count
- request context
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