Support & Plans · Troubleshooting
How to submit a useful Support request
Include the account context, plan, exact route/control, visible error, timestamp, and safe screenshot evidence.
Tenant access and the affected feature must be known.
Support can reproduce or route the issue without needing credentials or secrets.
Symptoms
Include the account context, plan, exact route/control, visible error, timestamp, and safe screenshot evidence.
- The request omits tenant or plan context.
- The evidence does not show the affected control.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
Support can reproduce or route the issue without needing credentials or secrets.
- Support can reproduce or route the issue without needing credentials or secrets.
Support evidence
Use the Support Portal for verified self-service gaps, tenant-specific evidence, provider issues, or implementation-managed requests.
- Account identifier
- plan
- product area
- exact steps
- error/time
- safe attachment
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Contact Support
If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.