Support & Plans · Troubleshooting
AI Voice minutes and concurrent calls are separate limits
Enterprise includes 300 inbound minutes and up to 2 concurrent AI calls; these are separate from standard AI interactions.
Tenant access and the affected feature must be known.
Usage and capacity are reported using the correct dimension.
Symptoms
Enterprise includes 300 inbound minutes and up to 2 concurrent AI calls; these are separate from standard AI interactions.
- The minute allowance is exhausted.
- Two concurrent calls are already active.
- Voice usage is confused with interactions.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
Usage and capacity are reported using the correct dimension.
- Usage and capacity are reported using the correct dimension.
Support evidence
Voice configuration, telephony setup, provider credentials, and call investigation are implementation-managed; no customer-facing AI Voice route is verified.
- Plan
- billing period
- call times
- concurrent count
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