Support & Plans · Troubleshooting
An AI Voice call does not connect
Collect call time, direction, plan, and visible telephony evidence; call configuration is not a verified customer-facing Dashboard route.
Tenant access and the affected feature must be known.
Support can distinguish entitlement, capacity, telephony, and implementation scope.
Symptoms
Collect call time, direction, plan, and visible telephony evidence; call configuration is not a verified customer-facing Dashboard route.
- The plan/add-on is not active.
- Concurrency or minutes are exhausted.
- Telephony/provider setup needs review.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
Support can distinguish entitlement, capacity, telephony, and implementation scope.
- Support can distinguish entitlement, capacity, telephony, and implementation scope.
Support evidence
Voice configuration, telephony setup, provider credentials, and call investigation are implementation-managed; no customer-facing AI Voice route is verified.
- Inbound/outbound direction
- timestamp/timezone
- caller
- visible error
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