Support & Plans · Troubleshooting
AI interactions, visual generations, and voice minutes are different
Standard AI interactions are separate from AI Visual generations and AI Voice minutes.
Tenant access and the affected feature must be known.
The customer reports the correct usage dimension and does not infer a token conversion.
Symptoms
Standard AI interactions are separate from AI Visual generations and AI Voice minutes.
- Interaction, visual, and voice usage are being combined.
- The billing period is different.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The customer reports the correct usage dimension and does not infer a token conversion.
- The customer reports the correct usage dimension and does not infer a token conversion.
Support evidence
Use the Support Portal for verified self-service gaps, tenant-specific evidence, provider issues, or implementation-managed requests.
- Plan
- billing period
- usage dimension
- visible account context
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