Support & Plans · Troubleshooting
Screenshot understanding is different from AI Visual Generation
Support screenshot interpretation is not proof that a tenant has AI Visual product generation enabled.
Tenant access and the affected feature must be known.
The request is routed to the correct supported capability or implementation boundary.
Symptoms
Support screenshot interpretation is not proof that a tenant has AI Visual product generation enabled.
- A screenshot is being confused with generation input.
- Product/catalog context is not configured.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The request is routed to the correct supported capability or implementation boundary.
- The request is routed to the correct supported capability or implementation boundary.
Support evidence
AI Visual activation, catalog context, and provider investigation are implementation-managed; no customer-facing enable switch is verified.
- Use case
- image type
- channel
- plan
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