Help CenterSupport & PlansAI Visual is not available in the current plan

Support & Plans · Troubleshooting

AI Visual is not available in the current plan

AI Visual Generation is an Enterprise capability with a shared 200-generation monthly pool.

Applicable plan: enterpriseLast verified: 2026-09-24
Prerequisites

Tenant access and the affected feature must be known.

Expected result

The Enterprise entitlement and activation boundary are clear.

Symptoms

AI Visual Generation is an Enterprise capability with a shared 200-generation monthly pool.

  1. The plan is not Enterprise.
  2. Tenant enablement is not complete.

Verified checks

  1. Confirm the affected workspace and feature.
  2. Record the visible state before changing a setting.

Expected result

The Enterprise entitlement and activation boundary are clear.

  1. The Enterprise entitlement and activation boundary are clear.

Support evidence

AI Visual activation, catalog context, and provider investigation are implementation-managed; no customer-facing enable switch is verified.

  1. Plan
  2. channel/context
  3. requested visual flow

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