Support & Plans · Troubleshooting
AI Voice entitlement depends on the plan or add-on
Enterprise includes the base receptionist scope; other plans use the separately priced add-on and Voice AI Pro is a paid expansion.
Tenant access and the affected feature must be known.
The requested voice capability is mapped to an approved plan or add-on.
Symptoms
Enterprise includes the base receptionist scope; other plans use the separately priced add-on and Voice AI Pro is a paid expansion.
- The base voice add-on is not active.
- The request requires Voice AI Pro or custom scope.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The requested voice capability is mapped to an approved plan or add-on.
- The requested voice capability is mapped to an approved plan or add-on.
Support evidence
Voice configuration, telephony setup, provider credentials, and call investigation are implementation-managed; no customer-facing AI Voice route is verified.
- Plan/add-on
- call direction
- requested minutes
- concurrency
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