Support & Plans · Troubleshooting
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Support level follows the approved plan; include evidence even when the request is urgent.
Tenant access and the affected feature must be known.
The request is routed according to the plan support entitlement and problem boundary.
Symptoms
Support level follows the approved plan; include evidence even when the request is urgent.
- The plan or product area is missing.
- The issue requires provider or implementation review.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The request is routed according to the plan support entitlement and problem boundary.
- The request is routed according to the plan support entitlement and problem boundary.
Support evidence
Use the Support Portal for verified self-service gaps, tenant-specific evidence, provider issues, or implementation-managed requests.
- Plan
- product area
- severity
- safe evidence
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