Support & Plans · Troubleshooting
What to include in an integration issue report
Give Support the provider, workflow, tenant, visible error, last successful time, and safe non-secret evidence.
Tenant access and the affected feature must be known.
Support can identify whether the request is plan, provider, tenant, or implementation scoped.
Symptoms
Give Support the provider, workflow, tenant, visible error, last successful time, and safe non-secret evidence.
- The issue description lacks an affected workflow.
- Credentials or sensitive values were shared instead of safe identifiers.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
Support can identify whether the request is plan, provider, tenant, or implementation scoped.
- Support can identify whether the request is plan, provider, tenant, or implementation scoped.
Support evidence
No dedicated customer-facing Integrations route is verified. Provider credentials, CRM/booking setup, API, ERP, and payment work are implementation-managed.
- Provider
- workflow
- tenant
- visible error
- last success
- screenshot
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