Knowledge · Troubleshooting
The chatbot says it does not know the answer
Use retrieval preview and source assignment to distinguish a real knowledge gap from a processing or approval delay.
Tenant access and the affected feature must be known.
The gap is documented as missing evidence, or the approved source becomes retrievable.
Symptoms
Use retrieval preview and source assignment to distinguish a real knowledge gap from a processing or approval delay.
- No approved source contains the answer.
- The source is not assigned to the assistant.
- Processing or indexing is incomplete.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The gap is documented as missing evidence, or the approved source becomes retrievable.
- The gap is documented as missing evidence, or the approved source becomes retrievable.
Support evidence
Processing, indexing, retrieval, approval, and tenant data issues may require workspace administrator or implementation review.
- Exact question
- retrieval preview
- source state
- assistant
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