Knowledge · Troubleshooting
Knowledge sources contain conflicting information
Compare source status, dates, approvals, and assistant assignment before deleting or rewriting a source.
Tenant access and the affected feature must be known.
One approved source is clearly current, or the conflict is escalated with evidence.
Symptoms
Compare source status, dates, approvals, and assistant assignment before deleting or rewriting a source.
- Old and current documents are both active.
- Different assistants use different assignments.
- The source has not completed indexing.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
One approved source is clearly current, or the conflict is escalated with evidence.
- One approved source is clearly current, or the conflict is escalated with evidence.
Support evidence
Processing, indexing, retrieval, approval, and tenant data issues may require workspace administrator or implementation review.
- Conflicting source names
- dates
- retrieval preview
- assistant assignment
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