Knowledge · Troubleshooting
Approved knowledge is not reflected yet
Separate candidate approval, activation, indexing, and assistant assignment in the verified approval views.
Tenant access and the affected feature must be known.
The approved candidate is active, indexed, and assigned before retrieval is expected to use it.
Symptoms
Separate candidate approval, activation, indexing, and assistant assignment in the verified approval views.
- Approval completed but activation is pending.
- Indexing is asynchronous.
- The assistant assignment differs.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The approved candidate is active, indexed, and assigned before retrieval is expected to use it.
- The approved candidate is active, indexed, and assigned before retrieval is expected to use it.
Support evidence
Processing, indexing, retrieval, approval, and tenant data issues may require workspace administrator or implementation review.
- Candidate evidence
- approval state
- activation state
- indexing state
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