WhatsApp AI · Troubleshooting
WhatsApp channel is inactive
Check the visible channel status and assigned assistant without assuming provider repair.
Tenant access and the affected feature must be known.
Status is Active and the intended assistant is assigned.
Symptoms
Check the visible channel status and assigned assistant without assuming provider repair.
- The channel was saved inactive.
- The assistant is missing or inactive.
Verified checks
- Open Channels and select the affected WhatsApp channel.
- Choose Edit channel, set Status to Active, verify Assigned assistant, then Save changes.
Expected result
Status is Active and the intended assistant is assigned.
- Status is Active and the intended assistant is assigned.
Support evidence
Provider connection, credentials, ownership, and provisioning issues require SamChe or provider review. The public chatbot cannot inspect a tenant.
- Channel display name
- status
- assigned assistant
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