WhatsApp AI · Troubleshooting
WhatsApp AI is not included in the current plan
Check the approved plan comparison before searching for a WhatsApp channel control.
Tenant access and the affected feature must be known.
The plan boundary is clear before any channel configuration is attempted.
Symptoms
Check the approved plan comparison before searching for a WhatsApp channel control.
- Starter does not include WhatsApp AI.
- The selected tenant has a different plan.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The plan boundary is clear before any channel configuration is attempted.
- The plan boundary is clear before any channel configuration is attempted.
Support evidence
Provider connection, credentials, ownership, and provisioning issues require SamChe or provider review. The public chatbot cannot inspect a tenant.
- Plan name
- tenant
- requested channel
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