Help CenterWhatsApp AISet Up WhatsApp AI Routing

WhatsApp AI · Guide

Set Up WhatsApp AI Routing

Check the Growth+ entitlement, WhatsApp channel status, external ID, and assigned assistant.

Applicable plan: Growth, Business, EnterpriseLast verified: 2026-09-23
Prerequisites

Growth or higher entitlement, a WhatsApp channel record, and an active assistant.

Expected result

Status is Active, an assistant is assigned, and the external channel ID is present.

Confirm plan and channel

WhatsApp AI is available on Growth, Business, and Enterprise according to the verified plan data.

  1. Confirm the workspace plan in Settings when available.
  2. Open Channels and select WhatsApp.

Check routing fields

Status, Assigned assistant, and External channel ID are the verified channel checks.

  1. Choose Edit channel.
  2. Confirm Status is Active and save only authorized changes.

Test safely

Send a controlled message and record the time and conversation example.

Troubleshooting

Starter does not include WhatsApp AI; provider credentials and ownership are not customer controls.

Was this article helpful?

Thanks for your feedback on this device.

Related articles

2
WhatsApp AIGuideVerified 2026-09-23WhatsApp AI Is Not RespondingUse channel evidence to separate dashboard routing issues from provider-side or tenant-specific issues.AI AssistantsGuideVerified 2026-09-23Create and Assign an AI AssistantCreate an assistant, set its verified fields, and assign it to a channel.

Ask SamChe AI

Describe the issue in your own words and continue with grounded guidance from these verified articles.

Contact Support

If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.

Contact Support