WhatsApp AI · Troubleshooting
WhatsApp media or conversation context is not handled as expected
Record whether the message is visible, whether it has an attachment, and whether the conversation handling state changed.
Tenant access and the affected feature must be known.
The visible evidence identifies a supported Dashboard path or a provider/implementation boundary.
Symptoms
Record whether the message is visible, whether it has an attachment, and whether the conversation handling state changed.
- The attachment is not visible in message history.
- The feature needs configured channel or implementation scope.
- The conversation context is human-handled.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The visible evidence identifies a supported Dashboard path or a provider/implementation boundary.
- The visible evidence identifies a supported Dashboard path or a provider/implementation boundary.
Support evidence
Provider connection, credentials, ownership, and provisioning issues require SamChe or provider review. The public chatbot cannot inspect a tenant.
- Conversation ID
- attachment type/size
- channel
- visible state
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If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.