WhatsApp AI · Troubleshooting
Separate a WhatsApp provider issue from a SamChe Dashboard issue
Use message visibility, channel status, and the external channel ID as evidence before escalation.
Tenant access and the affected feature must be known.
The issue is bounded to a visible Dashboard state or has evidence for provider review.
Symptoms
Use message visibility, channel status, and the external channel ID as evidence before escalation.
- The channel is inactive or unassigned.
- Messages never reach the Inbox.
- Messages reach the Inbox but handling state blocks AI.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The issue is bounded to a visible Dashboard state or has evidence for provider review.
- The issue is bounded to a visible Dashboard state or has evidence for provider review.
Support evidence
Provider connection, credentials, ownership, and provisioning issues require SamChe or provider review. The public chatbot cannot inspect a tenant.
- Channel ID
- message IDs/times
- Inbox visibility
- screenshots
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