WhatsApp AI · Guide
WhatsApp AI Is Not Responding
Use channel evidence to separate dashboard routing issues from provider-side or tenant-specific issues.
Channel name, time of failure, example sender, and visible dashboard status.
A verified active channel with an assigned assistant is ready for provider-side testing.
Check the visible state
A status and assignment check is the first supported diagnostic.
- Open Channels and select the WhatsApp channel.
- Choose Edit channel and inspect Status and Assigned assistant.
Repair only verified controls
If Status is inactive and your role allows it, set Active, confirm the assistant, and save.
- Do not invent provider or credential settings.
- Send one controlled test message.
Escalate provider issues
If the channel remains unavailable, Support needs the external channel ID, time, example message, and screenshot.
Troubleshooting
There is no verified customer-facing QR re-authentication or credential control; do not search for one.
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Contact Support
If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.