Help CenterConversations & HandoffReview Conversations in the Shared Inbox

Conversations & Handoff · Guide

Review Conversations in the Shared Inbox

Filter channel conversations, inspect history and attachments, and open a conversation detail view.

Applicable plan: Shared Inbox Growth and aboveLast verified: 2026-09-23
Prerequisites

A channel with conversations and tenant access.

Expected result

The list and detail view show available messages, filters, attachments, and handling controls.

Choose a channel

Conversations has verified channel views for WhatsApp, Web Chatbot, and AI Guide.

  1. Open Conversations.
  2. Choose the affected channel.

Find and inspect a conversation

Use the visible search/filter controls, then open the conversation detail.

  1. Review message history and attachments.
  2. Record the channel, conversation state, and timestamp for Support when needed.

Keep the boundary clear

A visible conversation control does not prove a provider-side delivery fix.

Troubleshooting

Missing provider events or tenant messages require Support review; the public chatbot cannot inspect them.

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