Conversations & Handoff · Troubleshooting
Human handoff state is unclear
Use the conversation detail handling controls and visible state; do not infer a transfer from a message alone.
Tenant access and the affected feature must be known.
The visible handling mode matches the intended human or AI workflow.
Symptoms
Use the conversation detail handling controls and visible state; do not infer a transfer from a message alone.
- The conversation is paused.
- A human takeover remains active.
- The role cannot mutate the handling state.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The visible handling mode matches the intended human or AI workflow.
- The visible handling mode matches the intended human or AI workflow.
Support evidence
Tenant access, channel events, attachments, and provider-side conversation issues may require Support or server review.
- Conversation ID
- visible handling state
- role
- last event time
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