Conversations & Handoff · Troubleshooting
I cannot find a previous conversation
Confirm the channel, search/filter scope, tenant, and date/context before treating a conversation as missing.
Tenant access and the affected feature must be known.
The search uses the intended channel and tenant scope.
Symptoms
Confirm the channel, search/filter scope, tenant, and date/context before treating a conversation as missing.
- The wrong channel is selected.
- A search/filter narrows the list.
- Tenant access differs.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The search uses the intended channel and tenant scope.
- The search uses the intended channel and tenant scope.
Support evidence
Tenant access, channel events, attachments, and provider-side conversation issues may require Support or server review.
- Channel
- search terms
- filters
- tenant
- approximate date
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