Help CenterWeb ChatbotSet Up the Web Chat Experience

Web Chatbot · Guide

Set Up the Web Chat Experience

Configure the Web Chatbot assistant, widget appearance, and supplied integration details.

Applicable plan: All plansLast verified: 2026-09-23
Prerequisites

An active Web Chat channel and assigned assistant.

Expected result

The widget configuration is saved and the supplied integration details are available for your site team.

Open Web Chat Experience

The dashboard uses this exact label under Channels.

  1. Open Channels.
  2. Choose Web Chat Experience.

Configure the widget

The verified controls include language, widget appearance, launcher appearance, logo/avatar upload, site discovery, and theme preview.

  1. Confirm the assigned assistant and active/inactive widget status.
  2. Save the appearance and language choices supported by your role.

Install and test

Use the supplied integration details with your website team, then test a real visitor conversation.

  1. Confirm the Web Chat channel is active.
  2. If the widget is not visible, use the troubleshooting article before changing unrelated settings.

Troubleshooting

The website team may need to add the supplied integration details; the dashboard cannot prove your site deployment.

Was this article helpful?

Thanks for your feedback on this device.

Related articles

2
Web ChatbotTroubleshootingVerified 2026-09-24Web Chatbot does not appear on the websiteVerify the Web Chat channel, active widget state, supplied integration details, and the page deployment.AI AssistantsGuideVerified 2026-09-23Create and Assign an AI AssistantCreate an assistant, set its verified fields, and assign it to a channel.

Ask SamChe AI

Describe the issue in your own words and continue with grounded guidance from these verified articles.

Contact Support

If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.

Contact Support