Help CenterWeb ChatbotWeb Chatbot loads but does not respond

Web Chatbot · Troubleshooting

Web Chatbot loads but does not respond

Separate an active widget from an assistant, channel, provider, or page-context response problem.

Applicable plan: allLast verified: 2026-09-24
Prerequisites

Tenant access and the affected feature must be known.

Expected result

A test conversation receives a response in the intended website context.

Symptoms

Separate an active widget from an assistant, channel, provider, or page-context response problem.

  1. The assigned assistant is inactive.
  2. The widget is active but the provider request is failing.
  3. The page uses stale integration details.

Verified checks

  1. Confirm the affected workspace and feature.
  2. Record the visible state before changing a setting.

Expected result

A test conversation receives a response in the intended website context.

  1. A test conversation receives a response in the intended website context.

Support evidence

Website deployment or provider-side embedding may require the customer web team or SamChe implementation support.

  1. Page URL
  2. time
  3. assistant
  4. visible error

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Web ChatbotTroubleshootingVerified 2026-09-24Web Chatbot does not appear on the websiteVerify the Web Chat channel, active widget state, supplied integration details, and the page deployment.

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