Web Chatbot · Troubleshooting
Web Chatbot does not use the expected page context
Page-aware behavior depends on the published widget configuration and the page where the integration is deployed.
Tenant access and the affected feature must be known.
The test is interpreted using only the page context available to the configured widget.
Symptoms
Page-aware behavior depends on the published widget configuration and the page where the integration is deployed.
- The test page is not the deployed page.
- The widget configuration is stale.
- The context requires implementation review.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The test is interpreted using only the page context available to the configured widget.
- The test is interpreted using only the page context available to the configured widget.
Support evidence
Website deployment or provider-side embedding may require the customer web team or SamChe implementation support.
- Exact page URL
- widget setup state
- sample prompt
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