Web Chatbot · Troubleshooting
Web Chatbot language or appearance is incorrect
Review the primary language, widget appearance, launcher, logo/avatar, and theme preview controls.
Tenant access and the affected feature must be known.
The saved widget configuration matches the visible website experience.
Symptoms
Review the primary language, widget appearance, launcher, logo/avatar, and theme preview controls.
- The primary language differs from the expected setup.
- Appearance changes were not saved.
- The page has cached or stale integration output.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The saved widget configuration matches the visible website experience.
- The saved widget configuration matches the visible website experience.
Support evidence
Website deployment or provider-side embedding may require the customer web team or SamChe implementation support.
- Configured language
- theme preview
- affected page
Was this article helpful?
Thanks for your feedback on this device.Ask SamChe AI
Describe the issue in your own words and continue with grounded guidance from these verified articles.
Contact Support
If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.