Dashboard & Account · Troubleshooting
Why a feature is not visible in my plan
Compare the approved cumulative plan capabilities before treating a missing feature as a Dashboard bug.
Tenant access and the affected feature must be known.
The feature is mapped to an included capability, add-on, or implementation scope.
Symptoms
Compare the approved cumulative plan capabilities before treating a missing feature as a Dashboard bug.
- The plan does not include the feature.
- The feature needs an add-on.
- Tenant enablement is implementation-managed.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The feature is mapped to an included capability, add-on, or implementation scope.
- The feature is mapped to an included capability, add-on, or implementation scope.
Support evidence
Use the Support Portal for verified self-service gaps, tenant-specific evidence, provider issues, or implementation-managed requests.
- Plan
- feature
- tenant
- role
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