Dashboard & Account · Troubleshooting
The wrong SamChe workspace is open
Use the selected tenant and account context before diagnosing a missing module or record.
Tenant access and the affected feature must be known.
The workspace and account context match the intended customer environment.
Symptoms
Use the selected tenant and account context before diagnosing a missing module or record.
- A different tenant is selected.
- The role does not include the module.
Verified checks
- Open Settings and confirm the selected tenant.
- Repeat the check in the module where the issue appears.
Expected result
The workspace and account context match the intended customer environment.
- The workspace and account context match the intended customer environment.
Support evidence
The public website cannot inspect a tenant session. Contact Support with the workspace and visible access state.
- Workspace name
- visible role
- module URL
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If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.