Dashboard & Account · Troubleshooting
Password or session access issue
Separate sign-in and password problems from a module permission problem.
Tenant access and the affected feature must be known.
A successful session reaches the intended workspace; otherwise Support can review the account boundary.
Symptoms
Separate sign-in and password problems from a module permission problem.
- The session is not authenticated.
- The password control is role restricted.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
A successful session reaches the intended workspace; otherwise Support can review the account boundary.
- A successful session reaches the intended workspace; otherwise Support can review the account boundary.
Support evidence
The public website cannot inspect a tenant session. Contact Support with the workspace and visible access state.
- Account identifier
- time of failure
- visible message
Was this article helpful?
Thanks for your feedback on this device.Ask SamChe AI
Describe the issue in your own words and continue with grounded guidance from these verified articles.
Contact Support
If the verified steps do not resolve the issue, send your account context and visible evidence to the SamChe AI team.