Team & Permissions · Troubleshooting
A team member cannot access a module
Check workspace access and role boundaries before requesting a technical investigation.
Prerequisites
Tenant access and the affected feature must be known.
Expected result
The member sees only controls allowed by the workspace role.
Symptoms
Check workspace access and role boundaries before requesting a technical investigation.
- The member has read-only access.
- The action requires tenant administration or ownership.
Verified checks
- Confirm the member belongs to the intended tenant.
- Check whether the action is read-only, member-level, administrator-level, or owner-level.
Expected result
The member sees only controls allowed by the workspace role.
- The member sees only controls allowed by the workspace role.
Support evidence
The public website cannot inspect a tenant session. Contact Support with the workspace and visible access state.
- Member email
- tenant
- requested action
- visible role
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