Help CenterAI GuideAI Guide is not loading or the journey is unavailable

AI Guide · Troubleshooting

AI Guide is not loading or the journey is unavailable

Check the configured Guide channel, assigned assistant, and visible state before requesting implementation review.

Applicable plan: business, enterpriseLast verified: 2026-09-24
Prerequisites

Tenant access and the affected feature must be known.

Expected result

The configured Guide experience is available to the intended channel.

Symptoms

Check the configured Guide channel, assigned assistant, and visible state before requesting implementation review.

  1. The Guide channel or assistant is not configured.
  2. The journey is implementation-managed.

Verified checks

  1. Confirm the affected workspace and feature.
  2. Record the visible state before changing a setting.

Expected result

The configured Guide experience is available to the intended channel.

  1. The configured Guide experience is available to the intended channel.

Support evidence

AI Guide configuration and tenant-specific journeys may require administrator or implementation review.

  1. Journey name
  2. channel
  3. assistant
  4. visible error

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