Help CenterAI GuideAI Guide is not available in the current plan

AI Guide · Troubleshooting

AI Guide is not available in the current plan

Confirm the Business+ plan boundary and tenant selection before searching for Guide Experience.

Applicable plan: business, enterpriseLast verified: 2026-09-24
Prerequisites

Tenant access and the affected feature must be known.

Expected result

The Guide Experience area is visible only within the verified plan and role scope.

Symptoms

Confirm the Business+ plan boundary and tenant selection before searching for Guide Experience.

  1. The plan is Starter or Growth.
  2. The selected tenant differs.

Verified checks

  1. Confirm the affected workspace and feature.
  2. Record the visible state before changing a setting.

Expected result

The Guide Experience area is visible only within the verified plan and role scope.

  1. The Guide Experience area is visible only within the verified plan and role scope.

Support evidence

AI Guide configuration and tenant-specific journeys may require administrator or implementation review.

  1. Plan
  2. tenant
  3. role
  4. requested Guide journey

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