AI Guide · Troubleshooting
AI Guide language or project context is incorrect
Capture the visible Guide mode, language, page/entity context, and the exact prompt before escalation.
Tenant access and the affected feature must be known.
The response reflects only the configured Guide context and supported language.
Symptoms
Capture the visible Guide mode, language, page/entity context, and the exact prompt before escalation.
- The configured channel language differs.
- The page/entity context is not part of the enabled journey.
- Tenant data is stale or implementation-managed.
Verified checks
- Confirm the affected workspace and feature.
- Record the visible state before changing a setting.
Expected result
The response reflects only the configured Guide context and supported language.
- The response reflects only the configured Guide context and supported language.
Support evidence
AI Guide configuration and tenant-specific journeys may require administrator or implementation review.
- Guide mode
- language
- page/entity
- prompt
- timestamp
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